Shipping Policy

Effective Date: August 14, 2026

Welcome to Mercurius. We specialise in underwater equipment and are committed to providing high-quality products and service. We want your shopping experience with us to be as smooth and enjoyable as possible.

1. Order Processing

All orders are processed after payment has been successfully received.

Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, promotions, or holidays, processing times may be slightly longer. We appreciate your patience and will do our best to keep any delays to a minimum.

2. Shipping Time

Once your order has been dispatched, the estimated delivery time will depend on the destination and shipping method selected at checkout.

Estimated delivery times are provided as a guide only and may be affected by circumstances outside our control, including severe weather, carrier delays, public holidays, or other unforeseen events.

3. Shipping Destinations and Costs

We currently ship to addresses within Australia only.

Standard shipping fees for single-unit orders are based on the customer’s state or territory:

• New South Wales (NSW) and Australian Capital Territory (ACT): AUD $40
• Victoria (VIC), Queensland (QLD), and South Australia (SA): AUD $45
• Western Australia (WA), Tasmania (TAS), and Northern Territory (NT): AUD $50

Orders containing two units qualify for free shipping across Australia.

All applicable shipping charges will be displayed at checkout before the order is completed.

4. Tracking Information

Where available, tracking information will be provided once your order has been dispatched. Please allow some time for tracking information to become active in the carrier's system.

If your tracking information has not updated for an extended period, please contact us and we will assist you in checking the status of your shipment.

5. International Shipping

For international orders, delivery times may vary depending on the destination country and local customs procedures.

Customers are responsible for any applicable customs duties, import taxes, tariffs, or other fees imposed by the destination country unless otherwise stated at checkout.

Mercurius is not responsible for delays caused by customs or local authorities.

6. Incorrect or Incomplete Shipping Information

Please ensure that your shipping address and contact information are correct before placing your order.

If you provide an incorrect or incomplete address and the order has already been shipped, any additional shipping or redelivery costs may be the customer's responsibility.

If you notice an error in your shipping information, please contact us as soon as possible.

7. Lost, Damaged, or Missing Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and products where applicable.

If your order is marked as delivered but you have not received it, please first check with household members, neighbours, and the delivery location. You may also contact the shipping carrier for further information.

If the issue cannot be resolved, please contact Mercurius and we will do our best to assist you.

8. Delivery Delays

While we work with shipping providers to ensure timely delivery, Mercurius cannot guarantee a specific delivery date.

We are not responsible for delays resulting from circumstances beyond our reasonable control, including carrier disruptions, weather events, customs delays, natural disasters, or other unforeseen circumstances.

9. Contact Us

If you have any questions about your order or shipping, please contact us:

Email: alice.yan@sollunaglobal.com
Phone: 0402671686

Thank you for choosing Mercurius. We appreciate your business and hope our products provide you with the very best underwater experience.